Internet adoption has increased
Divides in Internet use are pronounced by age, education and income
Gaps in Internet use are narrowing but remain pronounced among the elderly
Uptake of Internet banking and online government services varies across countries
Online activities such as Internet banking and online purchases are correlated with formal education and ICT skills
Younger and more educated Internet users engage in a larger variety of online activities
Uptake of online services increased during the pandemic
Much of the initial increase in e-commerce during COVID-19 has dissipated
COVID-19 was often associated with slowing convergence in uptake of online services
Adoption of data-driven technologies remains low
Cloud computing has been diffusing three times more rapidly than big data analytics
Adoption of cloud computing and IoT technologies is distributed evenly across sectors
Firm size is a more important predictor of adoption for data-dependent technologies and software than for IoT technologies or cloud computing