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The Nordic eHealth Research Network (NeRN) was established by the Nordic Council of Ministers (NCM) eHealth group in 2012. The objective was to develop, test, and evaluate a common set of indicators for monitoring eHealth in the Nordic countries, Greenland, Faroe Islands and Aaland, for use by national and international policy makers and scientific communities to support the development of Nordic welfare.
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According to the work plan, the first task – “Establishment of a permanent system for collecting, analysing and publishing of indicator data” – called for defining which eHealth indicators should be regularly monitored. In mandate period II, the 49 common indicators were based on the Nordic eHealth policies analysed in 2012, the OECD model survey, and national indicators available at that time. We needed to establish how accurately the defined indicators would still cover the new policies, and what potentially new indicator areas would emerge from the policies. This called for analysis of the current eHealth policies and their objectives, and for a comparison against those set in 2012 to detect changes in emphasis.
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The task: “Establishment of a permanent system for collecting, analysing and publishing of indicator data” also called for analysis of the governance of the eHealth monitoring activities in the Nordic countries. The Nordic Council of Ministers eHealth group expected suggestions for innovation of eHealth strategies and the development of practices for the production of systematic and comparable eHealth benchmarking data in the Nordic countries. This could consequently also be relevant for eHealth monitoring within the EU and OECD countries.
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Making commonly agreed indicator data available to policy makers and researchers was one of the goals of the NeRN network for the mandate period 2015–2017. To this end, the network has sought solutions for the publication of the recommended common Nordic eHealth indicators. Both national publishing channels and international online publication systems have been reviewed.
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This chapter depicts results of the second task set to the NeRN network that included: 1) eHealth indicators to measure patients’ and citizens’ points of view in the Nordic countries, 2) comparison of the results of existing measurements and a suggestion of common indicators for future measurements of patients’ and citizens’ points of view regarding eHealth use and expectations.
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