Jobseekers registered with a Job Services Australia (JSA) provider (i.e. a private or not-for-profit provider of employment services) are allocated to one of four streams or, after a year of unemployment, to the Work Experience Phase, which provide different levels and forms of assistance. JSA providers are funded through a combination of Service Fees, Placement Fees and Outcome Fees, and are reimbursed for certain types of expenditure through the Employment Pathway Fund. Most of the fees are much higher for disadvantaged jobseekers than for regular, short-term unemployed. Centrelink, the benefit administration body, assesses jobseeker disadvantage at initial registration using the Job Seeker Classification Instrument, which is based on a questionnaire and administrative records. Star Ratings, which are measures of placement performance adjusted for differences in jobseeker characteristics and local labour market conditions, are used to eliminate employment service providers that perform poorly. Most provider staff are counsellors, who conduct regular interviews with jobseekers, negotiate their Employment Pathway Plan, and may provide financial assistance with the cost of taking up work or refer clients to job-search training and related activities. The structure of the JSA caseload is complex, with less than half of all clients required to be available for full-time work and complete the maximum number of hours in the Work Experience Phase.