Modernising Latvia’s Public Employment Service through Digitalisation
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Latvia’s public employment service, the State Employment Agency (SEA), is undertaking a modernisation of its service delivery. This review discusses the SEA’s digitalisation needs and strategy to guide its modernisation efforts. It provides a detailed assessment of the SEA’s digital infrastructure and key recommendations concerning its IT system, analytical capacity and digital tools for jobseekers and employers. This report on Latvia is the fourteenth country study published in this series.
Digital tools at the State Employment Agency
Digital tools can allow public employment services (PES) to be more effective and efficient. Such tools can enable PES to better meet the needs of their clients, including employers, jobseekers, and those at risk of unemployment. Indeed, such tools can free up resources for PES to support other areas of active labour market policies (ALMPs). This is particularly important in Latvia’s context where spending on ALMPs is low compared to other OECD countries. This chapter describes and assesses the current digital tools used at Latvia’s State Employment Agency (SEA). It focuses on the SEA’s jobseeker profiling tool that helps identify jobseekers’ distance from the labour market, the vacancy matching tool that supports employers and jobseekers, and the plans to introduce skills profiling tools.
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