Modernising Latvia’s Public Employment Service through Digitalisation
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Latvia’s public employment service, the State Employment Agency (SEA), is undertaking a modernisation of its service delivery. This review discusses the SEA’s digitalisation needs and strategy to guide its modernisation efforts. It provides a detailed assessment of the SEA’s digital infrastructure and key recommendations concerning its IT system, analytical capacity and digital tools for jobseekers and employers. This report on Latvia is the fourteenth country study published in this series.
Assessment and recommendations
Latvia’s State Employment Agency (SEA) plays a crucial role in connecting people with jobs. However, the SEA faces tight resource constraints, with Latvia spending little on active labour market policies compared to other countries. Modernising the digital infrastructure of the SEA could help it to better meet the needs of jobseekers, people at risk of unemployment and employers. The SEA should develop a clear digitalisation strategy to guide its modernisation pathway, fine‑tune its operational IT system especially with respect to cyber security, and develop a modern data analytics system. Learning from other countries, the SEA could additionally increase the effectiveness and efficiency of its specific digital tools, such as those to profile jobseekers and their skills to generate a better understanding of their needs for support, as well as the algorithm to match jobseekers and vacancies to better meet the needs of a changing labour market.
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