Documents d’orientation sur la gouvernance publique de l'OCDE
Ces documents fournissent des informations sur les travaux de l'OCDE sur la gouvernance publique, qui examinent comment les gouvernements conçoivent et mettent en œuvre des politiques stratégiques, fondées sur des données factuelles et innovantes pour répondre à des défis divers et tenir les engagements du gouvernement envers les citoyens.
- ISSN : 27079171 (en ligne)
- https://doi.org/10.1787/14e1c5e8-en-fr
Fixing frictions: ‘sludge audits’ around the world
How governments are using behavioural science to reduce psychological burdens in public services
Governments worldwide are increasingly adopting behavioural science methodologies to address "sludge" – the unjustified frictions impeding people' access to government services and exacerbating psychological burdens. Sludge audits, grounded in behavioural science, provide a structured approach for identifying, quantifying, and preventing sludge in public services and government processes. This document delineates Good Practice Principles, derived from ten case studies conducted during the International Sludge Academy, aimed at promoting the integration of sludge audit methodologies into public governance and service design. By enhancing government efficiency and bolstering public trust in government, these principles contribute to the broader agenda on administrative simplification, digital services, and public sector innovation.
- Cliquez pour accéder
-
Cliquer pour télécharger le fichier PDF - 1.63MBPDF