1887

Documents de travail de l'OCDE sur la gouvernance publique

Sélection d’études sur la gouvernance publique. Ces études analysent les pensions, le vieillissement, la gestion, les salaires et la décentralisation du secteur public.

Anglais

Testing the evidence, how good are public sector responsiveness measures and how to improve them?

This paper analyses two common uses of the responsiveness concept in the public management and political science literature: external political efficacy and satisfaction with health and education services. The decline of people sense of influence in public affairs and perceptions about the quality of public services are two key concerns affecting policymaking. The fact that responsiveness measures are increasingly being collected in non-official and official household surveys and the range of covariates available make it possible to test their statistical accuracy. Accuracy encompasses both reliability (i.e. if the measure produces consistent information over time) and validity (i.e. if the measure reflects the underlying concept being measured). This paper finds good evidence on the accuracy of political efficacy measures. Although no sufficiently strong evidence on the accuracy of satisfaction with health metrics is stronger than for education services signaling the relevance of other aspects such as direct exposure to the service and its intensity, as well as the different attributes shaping satisfaction levels. Findings from this paper support some of the conclusions in the Responsiveness chapter of the UN Citi Praia Handbook on Governance Statistics.

Anglais

Mots-clés: government, household surveys, satisfaction with services, reliability, public governance indicators, political efficacy, validity, responsiveness, public management, accuracy
JEL: H83: Public Economics / Miscellaneous Issues / Public Administration; Public Sector Accounting and Audits; I2: Health, Education, and Welfare / Education and Research Institutions; C46: Mathematical and Quantitative Methods / Econometric and Statistical Methods: Special Topics / Specific Distributions; Specific Statistics; C83: Mathematical and Quantitative Methods / Data Collection and Data Estimation Methodology; Computer Programs / Survey Methods; Sampling Methods; H4: Public Economics / Publicly Provided Goods; I1: Health, Education, and Welfare / Health; A13: General Economics and Teaching / General Economics / Relation of Economics to Social Values; I38: Health, Education, and Welfare / Welfare, Well-Being, and Poverty / Welfare, Well-Being, and Poverty: Government Policy; Provision and Effects of Welfare Programs; H11: Public Economics / Structure and Scope of Government / Structure, Scope, and Performance of Government
This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error