Administrative Simplification in the Mexican Social Security Institute
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This report assesses the impact on citizens and businesses of the administrative simplification measures carried out by the Mexican Social Security Institute. Administrative burdens are measured in the time it takes citizens and businesses to complete forms and wait in line to request or deliver information to the government. Using an adaptation of the Standard Cost Model, this report finds that such burdens for users have decreased by at least 25% thanks to the simplification and digitalisation of administrative formalities. It also suggests how the Institute could reduce burdens even further. By promoting the use of online formalities, IMSS could reduce administrative burdens by an additional 11%.
Also available in: Spanish
Executive summary
Since 2012, the Mexican Institute of Social Security (IMSS) has worked to simplify its administrative formalities, benefiting citizens and businesses. Administrative simplification has led to a reduction in the number of data requirements that users or businesses must submit as part of an administrative formality, the simplification of forms and the use of plain language, among others.
Also available in: Spanish
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