1887

Documents d’orientation sur la gouvernance publique de l'OCDE

Ces documents fournissent des informations sur les travaux de l'OCDE sur la gouvernance publique, qui examinent comment les gouvernements conçoivent et mettent en œuvre des politiques stratégiques, fondées sur des données factuelles et innovantes pour répondre à des défis divers et tenir les engagements du gouvernement envers les citoyens.

English, French

Fixing frictions: ‘sludge audits’ around the world

How governments are using behavioural science to reduce psychological burdens in public services

Governments worldwide are increasingly adopting behavioural science methodologies to address "sludge" – the unjustified frictions impeding people' access to government services and exacerbating psychological burdens. Sludge audits, grounded in behavioural science, provide a structured approach for identifying, quantifying, and preventing sludge in public services and government processes. This document delineates Good Practice Principles, derived from ten case studies conducted during the International Sludge Academy, aimed at promoting the integration of sludge audit methodologies into public governance and service design. By enhancing government efficiency and bolstering public trust in government, these principles contribute to the broader agenda on administrative simplification, digital services, and public sector innovation.

English

Keywords: time tax, public services, behavioural, frictions, behavioural science, administrative burden, red tape, democracy, trust, bureaucracy
This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error