Government at a Glance 2023
The 2023 edition of Government at a Glance provides a comprehensive overview of public governance and public administration practices in OECD Member and partner countries. It includes indicators on trust in public institutions and satisfaction with public services, as well as evidence on good governance practices in areas such as the policy cycle, budgeting, public procurement, infrastructure planning and delivery, regulatory governance, digital government and open government data. Finally, it provides information on what resources public institutions use and how they are managed, including public finances, public employment, and human resources management. Government at a Glance allows for cross-country comparisons and helps identify trends, best practices, and areas for improvement in the public sector.
Also available in: French
Satisfaction with public services across population groups
Public services play a key role in ensuring that people have opportunities in life and can maximise their potential. Differences in satisfaction levels between socio-demographic groups may indicate differences in levels of accessibility, timeliness or quality for people with different characteristics. These differences can aggravate or cause inequalities in society and reduce the take-up of services. They can be a helpful diagnostic tool to help governments identify routes to improving service provision and ensuring that nobody is left behind. In many OECD countries, ministries, departments and agencies monitor satisfaction with public services in different population groups to help evaluate the impact of reforms and identify areas for further action.
Also available in: French
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