Performance Tools

OECD

doi:https://doi.org/10.1787/9789264048263-9-en

Making Life Easy for Citizens and Businesses in Portugal

Administrative Simplification and e-Government

Reducing the time for registering a company from weeks and months to under one hour is a concrete result of a unique and ambitious initiative in Portugal to make the public sector more efficient and effective. The Simplex initiative aims at making life easier for citizens and businesses. It focuses on how e-government can be used as a lever for broader administrative simplification, making service delivery more coherent and efficient.

This is the first integrated study undertaken by the OECD to analyse administrative simplification and e-government in a national context. By bringing those two areas together in the context of public management reform, this review helps countries identify how these reform activities can best support overall government performance and economic growth.

English Also available in: Portuguese

https://doi.org/10.1787/9789264048263-en

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Chapter

Performance Tools

Administrative simplification and e-government initiatives require a set of performance tools to monitor the outcomes of implementation for full impact. Although an increasing number of OECD countries are developing performance tracking frameworks, only a limited number have put them into operation. The aim is to enable governments to evaluate simplification activities and introduce any necessary corrective adjustments to meet their political and strategic goals.

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