In common with most OECD countries, a real understanding of user demand has not yet become a major driver for e-government in Norway. Despite Norway’s high Internet penetration and the readiness of the population to use the Internet, limited efforts have been undertaken at the central government level to understand user preferences and needs with regard to online services. Government has put great emphasis on helping orient the user as a key element of e-government strategy, but few agencies have taken concrete steps to engage the user in the development of e-government services. In terms of simple one-way electronic data reporting systems, Norway has made significant progress in developing common solutions for serving both citizens and businesses (e.g. ALTINN, the business data reporting system). However, when it comes to provision of advanced interactive online services, development has been less rapid. In Norway there are also relatively few projects to improve citizen online consultation and participation in policy making being undertaken by central government.