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OECD Report on Public Communication

The Global Context and the Way Forward

image of OECD Report on Public Communication

The first OECD Report on Public Communication: The Global Context and the Way Forward examines the public communication structures, mandates and practices of centres of governments and ministries of health from 46 countries, based on the 2020 Understanding Public Communication surveys. It analyses how this important government function contributes to better policies and services, greater citizen trust, and, ultimately, stronger democracies in an increasingly complex information environment. It looks at the role public communication can play in responding to the challenges posed by the spread of mis- and disinformation and in building more resilient media and information ecosystems. It also makes the case for a more strategic use of communication by governments, both to pursue policy objectives and promote more open governments, by providing an extensive mapping of trends, gaps and lessons learned. Finally, it highlights pioneering efforts to move towards the professionalisation of the government communication function and identifies areas for further research to support this transition.

Anglais

Executive summary

Public communicators are facing an increasingly complex information environment brought about by rapid technological changes, which have provided both novel opportunities and unprecedented challenges. These evolutions have connected individuals around the world, facilitated their ability to create and share information, and helped social movements broaden their reach. At the same time, online and social media platforms are undermining the role of traditional media and have facilitated the unparalleled speed and scale of the spread of mis- and disinformation in ways that undermine trust, public discussion and democratic engagement.

Anglais

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