Scotland’s Approach to Regulating Water Charges
Innovation and Collaboration
The price regulation conducted by economic regulators is a high-stakes process, with significant and lasting impacts on current and future service quality and the overall performance of the regulated sector. This report tracks the efforts of the economic regulator of the Scottish water sector to make the results of its price-setting process work better for the customers of today and tomorrow, addressing issues such as customer engagement, sustainable asset management and climate change. Based on the results of a multi-year peer review, it analyses the process and outputs of the price setting process. It also sets out recommendations to help parties strengthen the resilience and stability of the regulatory framework while not losing sight of strategic vision and objectives.
Foreword
The price regulation conducted by economic regulators is a high-stakes process, with significant and lasting effects: prices are often set for a multi-year period and have wide, tangible impacts. Price regulation influences investment in infrastructure maintenance and upgrades, and can facilitate the transition to a low-carbon economy and society. Ultimately, price regulation affects the daily lives of citizens, impacting household bills and influencing the quality of services households receive. At its best, price regulation has the potential to position the regulated sector to contribute to long-term goals and policies, and remain resilient to future shocks.
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