The Digital Transformation of Norway's Public Sector
While Norway is a leader in digital government amongst OECD countries − ranking 4th overall in the 2023 OECD Digital Government Index − there is scope to improve the efficiency, efficacy, and innovation of Norway’s public sector through digitalisation. This report reviews Norway's digitalisation efforts since its 2017 OECD Digital Government Review and provides recommendations to help the government develop a new strategy for digital transformation. It looks at eight areas ranging from digital governance and digital government investments to artificial intelligence, digital talent and service design and delivery.
Service design and delivery
While Norway has showed progress towards user-centred service design and delivery, there are some remaining challenges that the Government could address to improve its approach within a decentralised system and ensure a better experience for its users.To overcome the challenges of this decentralised model, Norway could aim to evolve its design and delivery of government services to ensure that it is responsive to the changing needs and expectations of users.
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