More than one in two are satisfied with the education and healthcare systems
Satisfaction with education system remained relatively stable in many countries, but declined sharply in some
Satisfaction with the healthcare system has declined in 16 out of 19 OECD countries
A large majority is satisfied with administrative services
Increasing the speed and ease of obtaining the service could boost satisfaction with both in-person and remote administrative services
One in two people think that public agencies use their personal data only for legitimate purposes
From 2021 to 2023, there was no significant change in the OECD average satisfaction with the administrative system
A majority continues to express trust in their government's use of personal data for legitimate purposes
More people find it likely that their own application for government benefits would be treated fairly than public employees would treat all people equally regardless of background
People who identify as belonging to a group that is discriminated against in the country have lower expectations of fair treatment
Only slightly more than one third believe that a public employee would turn down money offered for speeding up access to a public service
Trust in the civil service is higher in countries where more people believe that public employees would refuse money to speed up access to a public service
A slightly declining share believe that their own application for a government benefit would be treated fairly
Perceptions of the integrity of civil servants have marginally deteriorated
An average of four in ten people believe that a public service would be improved if people complained and if an innovative idea was proposed
An average of 41% believe they would be able to voice their opinion before local government takes a decision affecting their community
Around 40% of individuals across the OECD remained confident that they have a voice in local governance
Perceptions of service responsiveness to complaints about public services remained almost the same on average between 2021 and 2023
In many countries, perceptions about the responsiveness of public institutions to innovative ideas have remained relatively stable