1887

OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

Building Trust in a Complex Policy Environment

image of OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

This report presents the main findings of the second OECD cross-national Survey on Drivers of Trust in Public Institutions, carried out in late 2023. With nearly 60 000 responses, representative of the adult population in 30 OECD countries, the survey investigated how people's expectations and experiences with government influence their trust in public institutions. These experiences and expectations range from day-to-day interactions with public institutions to government decision making on complex policy issues. The report identifies some of the main drivers of trust in government and other public institutions and discusses opportunities for policy action. For the first time, the report also analyses how trust levels and drivers have evolved in the 20 OECD countries that participated in the 2021 survey and how an information environment marked by an increasing amount of polarising content and disinformation affects people’s trust in public institutions.

English Also available in: French

Perceptions of service responsiveness to complaints about public services remained almost the same on average between 2021 and 2023

Share of population who find it likely or unlikely that governments improve public services if many people complain, 2021 and 2023

English

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error