Modernising Latvia’s Public Employment Service through Digitalisation
Latvia’s public employment service, the State Employment Agency (SEA), is undertaking a modernisation of its service delivery. This review discusses the SEA’s digitalisation needs and strategy to guide its modernisation efforts. It provides a detailed assessment of the SEA’s digital infrastructure and key recommendations concerning its IT system, analytical capacity and digital tools for jobseekers and employers. This report on Latvia is the fourteenth country study published in this series.
Executive summary
The State Employment Agency (SEA), Latvia’s public employment service, plays a crucial role in connecting people with jobs, but tight budget constraints make efficiency a priority. Many public employment services in OECD and EU countries are increasingly harnessing digitalisation to meet the needs of their clients better and more efficiently. This report assesses the SEA’s existing digital infrastructure and makes key recommendations for how the SEA could make better use of digital technologies.
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