Digital Government in Chile – A Strategy to Enable Digital Transformation
This study assesses the evolution, achievements and challenges in the design and implementation of digital government strategies in Chile since 2004. It aims to support the Government of Chile in framing and implementing future strategic decisions and developing digital capacity throughout the public sector. In particular, it looks at how Chile can build a whole-of-government approach to embed digital approaches into everyday government operations.
The study argues that for Chile to ensure the sustainability of its achievements to date it should work towards shared ownership of, and responsibility for, the digital government strategy throughout the public administration.
The governance of digital government strategies
Whilst digital government strategies are fundamentally important to the transformation of policymaking and service delivery, it is necessary to put in place the conditions which will support the development and implementation of such a strategy. This chapter identifies the governance arrangements for co-ordinating the vision, design and implementation for the strategy before discussing the different approaches taken by countries in respect of inclusive and responsive stakeholder engagement in developing the strategy itself. The chapter concludes with an exploration of how countries have put in place the necessary oversight and monitoring, funding mechanisms, and functional leadership to ensure that the implementation of their digital government strategies delivers on their promised ambitions.
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