Digital Government in Chile – A Strategy to Enable Digital Transformation
This study assesses the evolution, achievements and challenges in the design and implementation of digital government strategies in Chile since 2004. It aims to support the Government of Chile in framing and implementing future strategic decisions and developing digital capacity throughout the public sector. In particular, it looks at how Chile can build a whole-of-government approach to embed digital approaches into everyday government operations.
The study argues that for Chile to ensure the sustainability of its achievements to date it should work towards shared ownership of, and responsibility for, the digital government strategy throughout the public administration.
Strategic areas for digital government development
This concluding chapter discusses six specific strategic areas, and certain trends and themes that can be found in the digital government strategies of the selected countries. The chapter starts by considering the need to start with user needs before discussing the role of data as a strategic asset and building out the necessary capabilities for delivery amongst public servants. The external contribution made by private sector suppliers to the delivery capabilities of governments is then discussed in the context of transforming procurement practices to adopt an ICT commissioning approach.The chapter identifies that the digital inclusion needs of citizens are an important strategic factor in the success of digital government strategies before finally exploring the relationship between government digital strategies and public sector innovation strategies for improving public service delivery.
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