Government at a Glance 2021
The 2021 edition includes input indicators on public finance and employment; process indicators include data on institutions, budgeting practices, human resources management, regulatory governance, public procurement, governance of infrastructure, public sector integrity, open government and digital government. Outcome indicators cover core government results (e.g. trust, political efficacy, inequality reduction) and indicators on access, responsiveness, quality and satisfaction for the education, health and justice sectors. Governance indicators are useful for monitoring and benchmarking governments’ progress in their public sector reforms.
Also available in: French
Designing and delivering user-driven public services in the digital age
As economies and societies grow increasingly digital, efforts to leverage technology and data to transform the delivery of services may lead to new forms of divides and exclusion. Similarly, a sector-based approach to digitalising services can increase fragmentation across administrations. Digital government and data policies can support a coherent and whole-of-government approach to designing and delivering omni-channel services that meet the final needs of users. The Digital Government Index (DGI) assesses and benchmarks the strategic use of digital technologies and data to enable service design and delivery in the digital age (see two-pager on “Digital government: Progress towards digital competence and maturity” in ).
Also available in: French
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