Government at a Glance 2023
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The 2023 edition of Government at a Glance provides a comprehensive overview of public governance and public administration practices in OECD Member and partner countries. It includes indicators on trust in public institutions and satisfaction with public services, as well as evidence on good governance practices in areas such as the policy cycle, budgeting, public procurement, infrastructure planning and delivery, regulatory governance, digital government and open government data. Finally, it provides information on what resources public institutions use and how they are managed, including public finances, public employment, and human resources management. Government at a Glance allows for cross-country comparisons and helps identify trends, best practices, and areas for improvement in the public sector.
Also available in: French
Serving citizens scorecards
This chapter describes how OECD countries are performing in terms of the accessibility, responsiveness and quality of selected public services, based on the OECD Serving Citizens Framework. The framework seeks to assess the main determinants of user satisfaction with services which, in turn, can be considered as an outcome measure of these three attributes. Overall satisfaction with services has become the go-to indicator when seeking a quick measure of whether services are performing well against users’ needs and expectations. Satisfaction measures have strong links with other relevant measures of citizens’ attitudes and behaviour. Satisfaction is linked to trust in public institutions and to the levels of responsiveness and reliability of public institutions.
Also available in: French
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