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OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

Building Trust in a Complex Policy Environment

image of OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

This report presents the main findings of the second OECD cross-national Survey on Drivers of Trust in Public Institutions, carried out in late 2023. With nearly 60 000 responses, representative of the adult population in 30 OECD countries, the survey investigated how people's expectations and experiences with government influence their trust in public institutions. These experiences and expectations range from day-to-day interactions with public institutions to government decision making on complex policy issues. The report identifies some of the main drivers of trust in government and other public institutions and discusses opportunities for policy action. For the first time, the report also analyses how trust levels and drivers have evolved in the 20 OECD countries that participated in the 2021 survey and how an information environment marked by an increasing amount of polarising content and disinformation affects people’s trust in public institutions.

English Also available in: French

Trust in Government on complex policy issues

The relationship between government and the public is also shaped by government decision-making processes and outcomes on complex policy issues. This chapter explores public perception of government competencies and values in relation to complex decision-making. Specifically, it explores how people rate government reliability in emergency preparedness, in balancing the interests of current and future generations, in mitigating greenhouse gas emissions, and regulating artificial intelligence. The chapter also discusses the extent to which people perceive that decision-making is carried out with integrity for the public good rather than for private interests and that people can influence decision-making. Institutional safeguards, such as parliament’s ability to hold the government accountable, are also considered. Finally, the chapter shows the ways in which people in OECD countries participate in political activities, as well as their expectations of government's openness and responsiveness to public input.

English Also available in: French

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