OECD Survey on Drivers of Trust in Public Institutions – 2024 Results
Building Trust in a Complex Policy Environment
This report presents the main findings of the second OECD cross-national Survey on Drivers of Trust in Public Institutions, carried out in late 2023. With nearly 60 000 responses, representative of the adult population in 30 OECD countries, the survey investigated how people's expectations and experiences with government influence their trust in public institutions. These experiences and expectations range from day-to-day interactions with public institutions to government decision making on complex policy issues. The report identifies some of the main drivers of trust in government and other public institutions and discusses opportunities for policy action. For the first time, the report also analyses how trust levels and drivers have evolved in the 20 OECD countries that participated in the 2021 survey and how an information environment marked by an increasing amount of polarising content and disinformation affects people’s trust in public institutions.
Also available in: French
Trust in day-to-day interactions with public institutions
National, regional and local government policies frame the day-to-day interactions between the public and government institutions. This chapter analyses how people perceive the competence and values displayed by public institutions. First, it presents satisfaction rates with public services, including education, heath, and administrative services, among recent service users across OECD countries. It further explores how satisfaction with different aspects of service quality is related to overall satisfaction with administrative services. The chapter also provides insights into how people perceive the fairness and integrity of the civil service towards the public in their day-to-day interactions. Finally, it discusses people’s perceptions of local governments’ and civil servants' responsiveness to public feedback.
Also available in: French
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