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OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

Building Trust in a Complex Policy Environment

image of OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

This report presents the main findings of the second OECD cross-national Survey on Drivers of Trust in Public Institutions, carried out in late 2023. With nearly 60 000 responses, representative of the adult population in 30 OECD countries, the survey investigated how people's expectations and experiences with government influence their trust in public institutions. These experiences and expectations range from day-to-day interactions with public institutions to government decision making on complex policy issues. The report identifies some of the main drivers of trust in government and other public institutions and discusses opportunities for policy action. For the first time, the report also analyses how trust levels and drivers have evolved in the 20 OECD countries that participated in the 2021 survey and how an information environment marked by an increasing amount of polarising content and disinformation affects people’s trust in public institutions.

English Also available in: French

Foreword

This report provides a comprehensive perspective of what drives trust in public institutions in 2023 by asking people in 30 OECD countries about their experience with, and expectations of public institutions at all levels of government. The OECD Survey on Drivers of Trust in Public Institutions (Trust Survey), which provides the original data for this report, was implemented in 30 OECD countries in October and November 2023, following the inaugural 2021 wave that included 22 OECD countries. The questions in the survey build on the OECD Framework on Drivers of Trust in Public Institutions, developed over the past decade by the Public Governance Committee. The 2023 Trust Survey asked the same set of questions as in 2021, allowing for comparisons in the evolution of results over time. A few new questions were introduced, allowing for a deeper understanding of the results.

English Also available in: French

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