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OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

Building Trust in a Complex Policy Environment

image of OECD Survey on Drivers of Trust in Public Institutions – 2024 Results

This report presents the main findings of the second OECD cross-national Survey on Drivers of Trust in Public Institutions, carried out in late 2023. With nearly 60 000 responses, representative of the adult population in 30 OECD countries, the survey investigated how people's expectations and experiences with government influence their trust in public institutions. These experiences and expectations range from day-to-day interactions with public institutions to government decision making on complex policy issues. The report identifies some of the main drivers of trust in government and other public institutions and discusses opportunities for policy action. For the first time, the report also analyses how trust levels and drivers have evolved in the 20 OECD countries that participated in the 2021 survey and how an information environment marked by an increasing amount of polarising content and disinformation affects people’s trust in public institutions.

English Also available in: French

The public governance drivers and personal characteristics shaping trust in public institutions

Given that multiple factors influence public trust in government, it is interesting to explore their relationship with trust levels simultaneously. This is achieved through econometric analysis, which examines the links between the outcome of interest – trust in a public institution – with the public governance drivers of trust and individual background characteristics. This chapter takes a holistic perspective: The public governance drivers are seen from a birds-eye view, stripped of their details, but in turn considered jointly with others. This allows to consider how positive perceptions of a given driver are related to the probability of placing high or moderately high trust in a public institution when holding other perceptions as well as background characteristics constant. Findings from the econometric analysis can be particularly useful for identifying areas in which improvements could lead to boosts of trust levels.

English Also available in: French

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