Open and Connected Government Review of Thailand
This Open and Connected Government Review of Thailand, the first of its kind, assesses Thailand’s efforts to build a government that is closer and more responsive to its citizens by using digitalisation, data and stakeholder participation to drive national development. In line with OECD good practices, the Recommendations of the Council on Digital Government Strategies (2014) and on Open Government (2017), and the OECD Digital Government Policy Framework, the review looks at institutional and legal governance, digital talent and skills, public service provision and the strategic use of technologies and data in the Thai government. The review provides policy recommendations to help the government of Thailand fully benefit from openness and digitalisation to build an inclusive, responsive, citizen- and data-driven public administration.
Improving the design and delivery of public services in Digital Thailand
Chapter 5 assesses the efforts taken by the government of Thailand to enable an inclusive, omnichannel and user-driven design and delivery of public services in a digital Thailand, in line with the OECD Digital Government Policy Framework. It looks at the necessary governance and the availability of key enablers and tools such as the National Digital Identity (NDID), data standards and integrated service portals to assess the country’s digital maturity in public service design, delivery and access.
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