Public Value in Public Service Transformation
Working with Change
Building on the previous report, this report examines how governments can move from a tactical to a holistic approach to system change. Drawing on diverse case studies from across the world at both national and local levels, the report illustrates how a strategic approach to system change implies three key elements: envisioning and acting on the future, putting public value at the core of the change process, and systematically engaging citizens in decision-making.
Case Studies on Value Dilemmas in Systems Change
This chapter presents a selection of in-depth exploratory case studies. The framework of the case studies mirror that used in the report “Systems Approaches to Public Sector Challenges: Working with Change,” (OECD, 2017). The case studies look at cities as examples of how government entities can address specific policy challenges that cannot be resolved through conventional policy processes. The cases cover areas around complex values, deliberative processes and different approaches around systems change where problems are redefined.
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